Office Administrator
Location: Houston, TX
Type: Full-Time, Salaried
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Additional Hours: Saturday (light coverage)
About the Role
We’re looking for a highly organized and responsive Office Administrator to support day-to-day operations and client communication. This role is the central point of contact for our clients and plays a key role in ensuring a smooth booking and service experience.
You’ll be responsible for handling incoming requests, managing bookings, coordinating schedules, and keeping operations running efficiently.
Key Responsibilities
Customer Service & Communication
Answer incoming calls, texts, and emails from clients
Provide timely, professional responses and support
Follow up with clients before and after appointments
Handle customer questions, changes, and issue resolution
Booking & Scheduling
Process and manage bookings through our online system
Coordinate scheduling between clients and photographers
Ensure all shoot details are accurate and confirmed
Monitor calendar availability and optimize scheduling efficiency
Office & Operations Management
Maintain organization of daily operations and workflows
Update and manage records in CRM (Zoho)
Assist with job tracking and status updates
Coordinate internal communication between team members
Assist in overall operational management
Billing & Administrative Tasks
Assist with invoicing and payment tracking
Ensure orders are properly documented and completed
Support basic reporting and daily recap summaries
Client Retention & Growth Support
Follow up with current and past clients
Reach out to new clients after job completion
Help maintain strong relationships with our clients
What We’re Looking For
Strong communication skills (phone, text, email)
Highly organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Tech-savvy and quick to learn new systems
Reliable and proactive with a strong work ethic
Bonus if you have:
Experience in real estate, media services, or scheduling-based businesses
Familiarity with CRM systems (Zoho, HubSpot, etc.)
Customer service or administrative experience
Compensation
$50,000 per year or (based on experience)
Opportunity for growth into an executive position
Why This Role Matters
This role is the operational backbone of the company and a key driver of the client experience. As the first point of contact for many of our clients, you set the tone for every interaction and play a direct role in how our brand is perceived.
You ensure that every booking is handled accurately, every client is responded to promptly, and every detail is accounted for from start to finish. By keeping schedules organized and communication clear, you help prevent errors, reduce friction, and create a smooth, reliable experience for both clients and our team.
Your work directly impacts client satisfaction and retention. When clients have a seamless experience, they come back and refer others. When operations run efficiently, the entire business performs better.
This position also supports revenue by making sure no opportunities are missed. Quick responses, proper follow-ups, and strong organization all contribute to higher booking volume and repeat business.
In short, this role is not just administrative. It is a central position that connects clients, team members, and operations, and plays a meaningful part in the company’s growth and long-term success.
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